Shipping Policy
Accelerated Research, referred to as "we" and "us", operates the website (www.acceleratedlaboratory.com) referred to as the "Website". When you place an order through this Website, you accept the following terms. These terms are established to ensure mutual understanding and agreement between both parties regarding our services and to protect the interests of both parties.
1. General
Subject to stock availability, we make an effort to keep accurate stock numbers on our website. However, on occasion, there may be an error in our stock count, leading to a situation where we cannot fulfil all your items at the time of purchase. If this occurs, we will deliver the available products to you and get in touch with you to determine if you prefer to wait for the restocked item or receive a refund.
2. Shipping Costs
The shipping fee is flat rate shipped USPS.
Express 2-3 days does not include the 3 day processing time it is only for shipping time.
3. Transit Time Domestically
Typically, it takes 2 to 7 days for domestic shipments to be delivered. Please refer to USPS on all shipping updates and policy's
3.1 Dispatch time
Orders are typically sent out within 3-5 working days after payment has been received.
The warehouse operates from Monday to Friday during standard business hours, except on national holidays when it is closed. During these holidays, measures are taken to minimize shipment delays.
4.Change Of Delivery Address
Regarding requests for changing the delivery address, we can alter it prior to the dispatch of the order.
5.Military Address Shipping
The shipping of packages to military addresses is possible with USPS, however, courier services do not offer this service.
Items Out Of Stock
If delayed in making your payment your items may become unavailable, we will process a cancellation and refund for the out-of-stock item and proceed with shipping the remaining items in the order.
Your order will not be dispatched until the out-of-stock item becomes available. In the meantime, the other items in your order will be kept on hold. In case an item is not available, we will promptly send the available items and will send the rest of them as soon as they are back in stock. In the event of an item being unavailable, we will process a cancellation and refund for the out-of-stock item and proceed with shipping the remaining items in the order.
Delivery Time Exceeded
Please contact us if the delivery time has surpassed the expected delivery window, 7-10 working days so we can initiate an missing mail claim we may not be aware of the issue so please contact us immediately after 7 business days. Your package may not be scanned by the postal service and if we do not initiate the missing mail claim it wont trigger there system to locate the package. Once we release your package we hold no responsibility for USPS. We make sure every package has insurance on it so that we can put in a claim. We cannot issue any refunds until we have completed claim from USPS.
Process for parcel lost in transit
As soon as the courier finishes investigating the claim, we will proceed with either a refund or a replacement.
Missing Mail Request
Find Missing Mail
5. Tracking Notifications
Once their order is dispatched, customers will receive a tracking link which will allow them to monitor the status of their shipment, as updated by the shipping provider.
6. Parcels Damaged In Transit
In the event of a damaged parcel during transit, kindly reject it from the courier if possible and reach out to our customer service team. If the parcel was delivered in your absence, please inform our customer service team for further instructions.
7.Cancellations
You may cancel your order at any time prior to dispatch. However, if your order has already been dispatched, kindly refer to our refund policy for further information.
8.Insurance
The insurance coverage for the loss and damage of parcels is up to the value declared by the courier.
9. Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
USPS NEWS CLICK HERE
USPS POST OFFICE CONSOLIDATION 2023
EFFECTED POST OFFICES PLEASE CLICK ON PDF
10. Customer service
For all customer service enquiries, please email us at acceleratedresearch1@gmail.com
LAST MODIFIED: MAY 1, 2023